1. Introduction

This Privacy Policy explains how Merchdrop ("we", "our", or "us") collects, uses, stores, and protects your personal information when you interact with our website (www.merchdrop.co.uk), place an order, or otherwise use our services. By using our site, you agree to the terms of this policy.

 

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2. What Information We Collect

We may collect the following types of personal data from you:

• Identity Information: Name, email address, billing/shipping addresses, phone number

• Order Details: Products ordered, designs submitted, transaction history

• Payment Information: Payment method and transaction data (processed securely by third-party processors)

• Account Data (if applicable): Login credentials, saved designs, past orders

• Technical Data: IP address, browser type, device info, usage data, cookies

We do not collect sensitive personal data (e.g. race, religion, health info) and do not knowingly collect data from children under 16 without guardian consent.

 

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3. How We Use Your Information

We only use your personal information to:

• Process and deliver your orders

• Communicate with you about your orders or support queries

• Improve and personalise your experience on our website

• Detect and prevent fraud or abuse

• Send updates or promotional emails (only if you've opted in)

 

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4. Sharing Your Data

We do not sell or rent your data.

We may share your data with trusted service providers who help us run our business, such as:

• Payment processors (e.g. Stripe, Shopify Payments)

• Shipping and delivery partners

• Hosting and IT infrastructure providers

• Email marketing platforms (only if you've subscribed)

These partners are contractually obligated to safeguard your data and only use it for the services we request.

 

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5. How We Store and Protect Your Data

Your data is stored on secure servers hosted by our platform provider (Shopify) and other verified third-party services. We use encryption, secure access controls, and other technical safeguards to protect your data.

However, no method of transmission over the internet is 100% secure. By using our site, you acknowledge and accept this risk.

 

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6. Cookies and Tracking Technologies

We use cookies and similar tools to improve your browsing experience and understand how our site is used.

Cookies help us:

• Remember your preferences

• Keep your session active

• Collect analytics to improve performance

You can control cookies through your browser settings and may opt out at any time.

 

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7. Your Rights (GDPR and UK Data Protection)

If you're located in the UK or EU, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (where applicable)

• Object to processing or restrict how we use your data

• Withdraw consent to marketing communications at any time

To exercise your rights, email us at hello@merchdrop.co.uk

 

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8. Data Retention

We keep your data only for as long as necessary to fulfill the purposes it was collected for, including legal, accounting, or reporting obligations. For example:

• Order records are kept for at least 6 years (tax/accounting compliance)

• Marketing data is removed upon request or unsubscribe

• Inactive accounts may be deleted after prolonged inactivity

 

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9. Third-Party Links

Our website may contain links to other websites or services we do not control. We are not responsible for the privacy practices of those third-party sites.

 

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10. Updates to This Policy

We may update this Privacy Policy to reflect changes in our business or legal requirements. Updates will be posted on this page with the date changed above. Please check this page regularly to stay informed.

 

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11. Contact Us

For any questions about this Privacy Policy or to exercise your rights, please contact us at:

Merchdrop
📧 hello@merchdrop.co.uk
🌐 www.merchdrop.co.uk